Privacy Policy for Ayaan Ices Mobile Desserts

Effective Date: April 4, 2025

Ayaan Ices Mobile Desserts (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, and any related activities, including event bookings and communication with our team.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect and process personal information when you:

Book our ice cream van hire services for events
Communicate with us via email, phone, or our website
Provide feedback or reviews
Subscribe to our newsletter or promotions
Participate in any surveys, contests, or events hosted by us

The types of personal information we may collect include:

Personal Identification Information: Name, email address, phone number, billing and shipping address
Event Information: Details of the event (date, location, number of guests, type of event, etc.)
Payment Information: Credit card details or payment information processed through a third-party payment gateway
Communication Data: Any other details you provide during correspondence with us (e.g., feedback, inquiries, or support requests)

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your bookings and event details
To communicate with you regarding your event or inquiries
To send updates, offers, promotions, and news about our services (only if you have opted into such communications)
To ensure the safety and quality of our services, including compliance with Health and Safety regulations
To improve our services and customer experience
To process payments and manage billing information

3. How We Protect Your Information

We take the privacy and security of your personal information seriously. We implement a variety of security measures to ensure your data is protected from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, and strict access controls.

However, no method of transmitting data over the internet or storing data is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers (e.g., payment processors, event coordinators) who assist us in delivering our services. These providers are obligated to use your information only for the purposes for which it was shared and are required to keep your information confidential.
Legal Requirements: We may disclose your information if required by law, or to protect the rights, property, and safety of Ayaan Ices Mobile Desserts, our customers, or others.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we update or correct any inaccurate information.
Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
Opt-out: You can unsubscribe from our newsletters or marketing communications at any time by following the instructions in those communications.

To exercise any of these rights, please contact us at ayanicesmarketing@gmail.com.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze website traffic, understand your preferences, and improve our services. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and accounting obligations. Once your data is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: ayanicesmarketing@gmail.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.

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